Legal
Terms of Service
These terms govern access to MinistryHarbor and establish responsible use of its church management and communication tools.
Effective September 11, 2026
1. Agreement and authority
By creating or using a workspace, you agree to these terms and confirm that you have authority to act for the church or organization named on the account. If you do not agree, do not use the service.
2. Workspace administration
The church is responsible for its users, role assignments, account security, MFA settings, workspace content, data accuracy, and lawful instructions. Administrators must promptly disable access for people who no longer serve in an authorized role and keep administrator and finance permissions limited to people with a genuine ministry need.
3. Acceptable use
You may use MinistryHarbor for lawful church administration, pastoral care, outreach, discipleship, events, volunteering, stewardship, and related ministry operations. You may not use it for harassment, deception, discrimination, unlawful surveillance, unauthorized scraping, credential abuse, spam, malicious code, or infringement of another person's rights.
4. Communications and publishing
External email, SMS, WhatsApp, and social publishing require human approval. The church is responsible for lawful recipient lists, accurate consent records, message content, sender identification, scheduling, quiet-hour rules, suppression lists, and prompt opt-out handling. Approval, queueing, provider acceptance, delivery, engagement, and conversion are distinct events; none should be represented as another.
5. WhatsApp campaigns
WhatsApp campaigns may be directed only to recipients who gave explicit permission to receive WhatsApp messages from the church. Business-initiated messages must use templates approved by the applicable provider when required. Churches must honor STOP, unsubscribe, and equivalent requests, must not purchase or upload unconsented lists, and must comply with Meta, Twilio, and applicable communications rules.
6. AI-assisted content
AI features produce drafts and recommendations that may be incomplete, outdated, or inaccurate. Authorized users must review theological claims, Scripture references, dates, audiences, privacy implications, and factual statements before approval. AI must not replace pastoral judgment, professional advice, or emergency services and must not be represented as divine counsel.
7. Giving and donor information
Giving details are restricted to authorized finance and administrator roles. Churches may use giving data for accounting, gratitude, stewardship education, authorized segmentation, and ministry-impact reporting. Campaign writers may not access contribution amounts unless separately authorized. Guilt, fear, prosperity manipulation, coercion, targeting based on financial vulnerability, and false urgency are prohibited.
8. Privacy and lawful collection
The church determines which people and records enter its workspace and ordinarily acts as the controller or business responsible for that information. The church must provide appropriate notices, obtain any required permission, respond to individual requests, and avoid collecting information it does not need. MinistryHarbor processes workspace data to provide the requested service, subject to the Privacy Policy and any applicable data processing agreement.
9. Third-party services
Optional integrations are governed by their providers' terms, privacy practices, availability, pricing, permissions, and API limits. The church authorizes necessary data exchange when it connects an integration and is responsible for disconnecting integrations it no longer uses. MinistryHarbor is not responsible for third-party outages, policy changes, account restrictions, or actions outside its control.
10. Trials, subscriptions, and payment
Trial access lasts for the period shown during signup and may have feature or usage limits. Paid plans renew according to the selected billing interval until canceled. Applicable fees and taxes are due through the configured billing provider. Cancellation stops future renewal but does not automatically reverse charges already incurred, except where required by law or stated in an order. Plan limits and prices may change with reasonable advance notice.
11. Church content and data
The church retains ownership of its submitted content and data. It grants MinistryHarbor the limited rights needed to host, process, secure, back up, and transmit that information to provide requested services. The church represents that it has the necessary rights and lawful basis to provide the information and instructions.
12. Security and incident responsibilities
MinistryHarbor maintains reasonable administrative, technical, and organizational safeguards appropriate to the service. No system is perfectly secure. Churches must protect credentials, enable available MFA, follow least-privilege practices, and promptly report suspected unauthorized access through Support.
13. Suspension, termination, and data handling
Access may be limited or suspended to protect people, data, the service, or third parties; address nonpayment; investigate misuse; or comply with law. Workspace owners may request cancellation and, subject to identity verification, data export or deletion. Limited records may remain where required for security, billing, legal compliance, dispute resolution, or backup integrity.
14. Service availability and warranties
We work to provide a secure and reliable service, but uninterrupted or error-free availability is not guaranteed. To the extent permitted by law, the service is provided as available without implied warranties. Nothing in these terms excludes rights that cannot legally be waived.
15. Liability
To the extent permitted by law, MinistryHarbor is not liable for indirect, incidental, special, consequential, or punitive damages, or for losses caused by unauthorized church users, inaccurate AI output, third-party services, recipient data supplied by a church, or unlawful communications. Any mandatory liability remains unaffected.
16. Changes and support
We may update these terms as the platform or applicable requirements change. Material changes will be communicated when required. Questions, legal notices, security concerns, and account issues may be submitted through the in-app Support page by an authenticated workspace user.